<p>Public record transparency is more important than ever. Staff feel increased pressure for request fulfillment due to new reporting requirements and responsive public record types on police body cam footage, drone footage, and requests for “any-and-all” emails. How can local governments keep up? Just ask Durango, Colorado.</p>
<p>In this webinar you will see how Durango’s City Clerk’s office overcame staffing shortages and collaborated with the local police department to streamline public record request management citywide. Learn strategies and effective solutions you can incorporate in the public record requests process.</p>
<p><strong>Key takeaways</strong>:</p>
<p style="margin-left:66pt;">· Common pain points that prompt a shift from manual PRR processes</p>
<p style="margin-left:66pt;">· Securing buy-in and collaborating with other departments to fulfill requests</p>
<p style="margin-left:66pt;">· Positive outcomes generated for residents and staff</p>
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<h3>Build government trust with better service to constituents</h3>
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<p>Citizens want more from their constituent experiences (CX), and state and local officials also want to deliver better CX. Citizens want to be able to access services and information quickly through many channels. Two main strategies can improve CX: giving better self-service options and empowering agents and caseworkers to deliver excellent service.</p>
<p>Learn how new tools can build trust:</p>
<ul>
<li>Multi-channel self-service options allow constituents to access government services more easily</li>
<li>Empowered live agents allow them to proactively share accurate, up-to-date information with constituents</li>
<li>Effective knowledge management allows consistent information to be shared via self-service and live agents</li>
</ul>
<p>Serve better with modern CX tools. Read the issue brief.</p>
Despite the near-universal acknowledgement throughout the U.S. government and defense industrial base of the criticality of resilient communications, industry remains without a clear definition or standard for the term.
<p>State government plays a crucial role in the lives of citizens, providing vital services to vulnerable populations. The pressure on state government to deliver effective and efficient services has never been greater, and meeting these demands in a landscape characterized by limited resources and increasing complexity requires innovative solutions.</p>
<p>This white paper is based on Mass Ingenuity's 15 years providing state government agencies with a proven system for achieving strategic and operational excellence.</p>
<p>The Next Generation Enterprise Network (NGEN) Service, Management, Integration and Transport (SMIT) contract vehicle supports modernization initiatives across the Department of the Navy (DoN).</p>
<p>Public sector organizations are only as resilient as their digital systems. While digital transformation allows agencies to reap many benefits, the dissolution of the traditional enterprise perimeter opens new avenues for cyber threats and expands the attack surface.</p>
<p>So how can federal agencies stay ahead of the latest threats and meet new mandates while reaping the rewards of digital transformation?</p>
<p>Download your complimentary copy of “A Guide to Embracing a Zero Trust Security Model in Government” to explore:</p>
<ul>
<li>The Biden Administration's directive to federal agencies to pivot to a zero trust architecture.</li>
<li>Five key issues raised by the rapid shift to cloud, hybrid and multicloud.</li>
<li>Why the DoD asserts that a “never trust, always verify” mindset is critical to achieving cyber resiliency.</li>
</ul>
<p>How big a naval force does the U.S. need, and what mix of ships is best in an increasingly contested world? Defense One takes a look at the big questions the Navy is examining and the challenges it faces.</p>
<p>New public records request management software represents a commitment of time, money, and staff resources. This 20-question checklist helps ensure you consider every critical factor before signing a contract with a new software vendor.</p>
<p>There is no other community quite like yours, so residents not taking full advantage of your parks, facilities, and activities are missing out. To help you sell your suite of offerings, download our fact sheet with expert marketing tips from our local government insiders. You’ll learn trendy tips that leverage social media, promotions, email, event-based marketing, and more.</p>
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Customer experience is not a new concept in the federal market but COVID drove home how poorly federal agencies performed when it came to delivering critical services to citizens as well as cooperation among agencies. With President Biden’s customer experience executive order making agencies accountable to improve their CX, new business opportunities are emerging.</p>
<p>In this editorial briefing, <em>Washington Technology</em> explores those opportunities as well as the leading companies pursuing them.</p>
<p>Moving to the cloud is a marathon, not a sprint – and it requires careful preparation. Our guide helps your agency embark on a smart cloud transformation journey. It highlights the benefits of cloud computing and offers insights into strategy and planning, managed services, agility, ROI, and transformation. With a smart cloud foundation rooted in solid strategy and planning, your agency can capitalize on transformative technologies that improve business functions now and well into the future.</p>
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Is “whole of state” finally catching on nationwide? Are states taking ownership of cybersecurity, software, hardware, procurement for cities and counties?</p>
