Nextgov

COVID-19 Could Change Government Contact Centers Forever

The pandemic has forced major changes in the way federal agencies serve customers.

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Job Prospects In Cities Dim For Workers Without College Degrees, Study Finds

The research shows an erosion of middle-income jobs for this group of workers between 1980 and 2015, which has been particularly devastating for those who aren’t white.

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It Can Be Difficult to Revoke a Police Officer's License. Some States Are Trying to Make it Easier.

Nearly all states require police officers to be certified, but not every state has a process for revoking that license, even in the face of egregious misconduct.

Nextgov

Walter Reed Scientists Use Artificial Intelligence to Screen Drugs to Potentially Treat COVID-19

The Experimental Therapeutics Branch accelerated its research by turning to machine learning, AI and high-performance computing.

Nextgov

VA Wants to Automate Digitization of its 5-Mile-High Electronic Health Record Backlog

Veterans Affairs is looking to robotic process automation to help digitize its backlog and integrate with the new electronic health record platform.

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Can Civilian Oversight Change Police Behavior?

COMMENTARY | Cities across the country are looking at creating police oversight bodies. That makes questions about their efficacy and value more important than ever.

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San Francisco Lawmaker Introduces ‘CAREN Act’ to Stop Racially-Biased 911 Calls

The Caution Against Racially Exploitative Non-Emergencies Act would create penalties for those who make false emergency reports.

Nextgov

FBI Opens a New China-Related Counterintelligence Investigation Every 10 Hours, Director Says

China is ramping up illegal activity to subvert the U.S. during the pandemic, according to FBI Director Chris Wray.

Nextgov

Experts Break Down GSA’s Abrupt Cancellation of $15B Small Business IT GWAC

Four federal contracting experts joined Nextgov to discuss what happened with Alliant 2 Small Business, what’s next for the family of contracts and what this means for GSA’s suite of small business vehicles.

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Goodbye, Confederate Statues. Hello, Dolly Parton and Chef Boyardee?

There's little consensus on what to put up in place of Confederate monuments and other controversial political statues.

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Don't Want to Wear a Mask? In Some Places, It Could Cost You.

States and cities are introducing penalties for people who don't comply with mandatory mask policies. But enforcement is tricky, with some public officials and civil rights experts arguing fines are counterproductive.

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One City’s Plan to Help Local Businesses by Funding a Cash Rewards Program

As Akron, Ohio grapples with fallout from the coronavirus, the city is working to launch a mobile app where people will earn “blimp” credits for local purchases. The credits can then be used like currency at other area establishments.

Nextgov

GSA Opens Bids for Largest Governmentwide Small Business Contract to Date

The final request for proposals is out for GSA’s IT services-focused 8(a) STARS III contract, which will have a ceiling of $50 billion.

Route Fifty

Census Workers to Resume In-Person Visits to Boost Response Rate

About 40% of households have not yet responded to the 2020 census survey and the bureau estimates workers may have to visit 56 million households to follow up.

Nextgov

After Years In Limbo, GSA Cancels $15B Governmentwide IT Contract

The agency rescinded awards on the Alliant 2 Small Business last year, then canceled the solicitation altogether.

Nextgov

CISA Stands to Gain Powers Under Both Versions of the Defense Authorization Bill

An amendment on the Senate-side bill would grant the agency subpoena power over internet service providers.