How Federal Agencies Are Using Cloud Computing to Better Serve Citizens

As the new cloud-based landscape and governance takes shape, the business case for using cloud computing in federal agencies is being reinforced. Agency experiences confirm that cloud computing reduces costs, is scalable, offers faster service and provides higher performance than traditional technology and infrastructure.

Alongside the cost, speed and operational benefits for agencies, cloud adoption can also uncover opportunities to transform service delivery. Modern government agencies around the world are now using multiple digital channels to deliver their services to citizens, who welcome these advances. When agencies use a combination of technologies, including social, mobile, analytics and cloud, they can more effectively:

• Engage citizens.

• Interact with citizens and manage cases.

• Collaborate with other agencies to present a single face for the government.

• Engage employees.

Digital technologies are enabling governments to radically transform their complex bureaucracies into more agile, citizen-centric innovative organizations, but they are also having a positive effect on the economy, society and public services. For example, a 1 percent increase in digitization tends to correlate to a rise of 0.5 percent in gross domestic product (GDP).

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