Flash Poll: Citizen Engagement

Every day, the federal government receives thousands of emails from citizens around the country. As correspondence volumes rise, agencies face greater pressure to deliver fast, accurate, and informative responses to the constituents they serve. Do federal employees have what they need to handle this correspondence effectively?

Download this GBC Flash Poll to learn more about:

• What federal employees think of their agency's correspondence efficiency
• The top-cited challenges to effective citizen correspondence
• What respondents feel are most important tools for improving correspondence management and workflow