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Agentic government: Not a vision for tomorrow, a necessity and possibility for today
At Salesforce World Tour D.C., leaders explored how Agentforce is ushering in a new era of human-first government — modernizing services, increasing efficiency, and meeting rising expectations through AI-powered support.
Digital convenience is a commercial sector norm, and citizens increasingly expect the same from government. According to Salesforce research, 75% of people believe government services should match those available from the private sector, while 50% want agencies to understand their unique needs and adapt to changing preferences. Government workers are aligned — 63% say enhanced digital workplace tools would help them do their best work.
At Salesforce World Tour D.C., the future of digital government came into sharper focus. Powered by data, trust, and human-centered AI, Agentforce represents a new generation of public sector support — autonomous agents that work alongside employees to extend capacity and deliver around-the-clock service.
To read top insights from the event and learn more about how Agentforce is transforming government operations, download this PDF.
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