John Magaw

he new Transportation Security Administration is foremost a security agency. We will use all the tools at our disposal-intelligence, regulation, enforcement, inspection, screening and education of carriers, passengers and shippers. . . . We are creating a flat organizational structure at the TSA with well-trained front-line managers, and supporting them with an array of services deployed from Washington. We will avoid regional bosses and bureaucratic bloat, emphasizing instead front-line service delivery. One key to our success at airports nationwide will be a core of senior managers, the federal security directors . . . who will bring federal authority directly to the point of service, the airport. Another key to the success of our efforts will be baggage screeners. We are designing a compensation and benefit structure that will help attract the highest quality employees. . . . A focus on aviation mandates must not slow the TSA's pace in addressing the security needs of other transportation modes. We will maintain a commitment to measure performance relentlessly, building a security regime that provides both world-class security and world-class customer service to the American people.