The Federal Performance Report

OVERVIEW

Management Counts
By Anne Laurent
It matters more than ever.

ISSUE AREAS

FINANCIAL MANAGEMENT
Small Change
By Katherine McIntire Peters
Although most federal agencies still can't manage their finances reliably, many are making progress.

HUMAN RESOURCES MANAGEMENT
Reality Check
By Brian Friel
Federal agencies turn to statistics, surveys and performance measures to figure out the real story behind the government's alleged human capital crisis.

INFORMATION MANAGEMENT
Same Problems, New Day
By Shane Harris
The Bush administration has launched an assault on poor information management at federal agencies.

PHYSICAL ASSETS MANAGEMENT
Market Pressures
By Jason Peckenpaugh
Agencies soon may get the freedom-and the tools-to manage their property in a more businesslike way.

MANAGING FOR RESULTS
Perfecting Performance
By Matthew Weinstock
Federal agencies are starting to get the hang of performance planning. Now comes the hard part-figuring out the price tag.

GRADING THE AGENCIES

SOCIAL SECURITY ADMINISTRATION
Benefits Behemoth
By George Cahlink
SSA outshines other agencies in customer service, but workers are overwhelmed by a growing load of retirement and disability claims.

FEDERAL AVIATION ADMINISTRATION
Cruising Altitude
By George Cahlink
The FAA raises the bar on technology and labor relations but fails to get financial and rule-making improvements off the ground.

ENVIRONMENTAL PROTECTION AGENCY
Split Personality
By Cyril T. Zaneski
EPA tries to spawn innovation in a sea of red tape and political pressure.

INTERNAL REVENUE SERVICE
For Better And Worse
By Brian Friel
Citizens are happier with the tax collector than they were four years ago, but enforcement is down and employees are tiring of reform.

CENTERS FOR MEDICARE AND MEDICAID SERVICES
Taking Care Of The Patient
By Matthew Weinstock
Improving Medicare and Medicaid service is tough for the overworked and underfunded CMS.

IMMIGRATION AND NATURALIZATION SERVICE
Mixed Mission
By Shawn Zeller
America's ambivalence about immigrants keeps the Immigration and Naturalization Service off balance and dooms efforts to improve its management.

EDITOR'S NOTEBOOK

Making A Difference
By Timothy B. Clark

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