Nextgov

Federal Customer Experience Still Terrible, Study Says

On average, the public is less satisfied with customer experience at federal agencies than they are with both TV and Internet service providers, according to a Forrester research study published Thursday.

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What the Feds Say About Homeless Encampments

An interagency group recommends against local governments forcibly clearing out tent cities.

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Race, Pollution, Cancer in Louisiana; Dispatches from Bone Dry California

Also: Ohio lawn-care refuseniks, making the Clean Power Plan bulletproof, Austin music festival lovers meet organic farmers

Nextgov

Obama Asks for 72 Percent Raise in IRS Cyber Funding to Combat ID Thieves

White House proposes pushing $242 million into agency data analysis, IT controls and victim support, among other things.

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Courser Still Digging in Michigan; Lawmakers Try Again to Draw Districts in Florida

Also, Topeka Statehouse as firing range, pot bars in Denver and angry school principals in Milwaukee.

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Controversial Guns and Ammo Taxing Plan Gets Thumbs Up in Seattle

Gun-rights activists have previously said that they’re ready for a court challenge.

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Should States and Localities Exert More Control Over Federal Land?

At a Council of State Governments West annual meeting, some lawmakers push ideas to boost local input in federal land management decisions.

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North Carolina Stiff Arms EPA; Texas Voter ID Law Shot Down in Appeals Court

Also: Kansas expects “ag-gag” law challenge and Chicago’s new plastic-bag ban energizes market for dog-poop wrappers.

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CYBERCOM Wants Secretive Cyber Arms Dealer To Hack the Pentagon

Endgame, known for crafting offensive cyberweapons, has a pending contract to provide tools for finding holes in military networks.

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FBI Spy Plane Zeroes In on a Michigan City; 22 Felony Counts for Louisiana Official

Also: Permitting issue ruins Olympia wedding and action against predatory towing is working in Orlando.

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Key Takeaways From San Francisco's Updated Open Data Strategy

The City by the Bay continues to expand its open data portal while looking for new ways to get residents to utilize it.

Nextgov

4 Charts That Explain the State of Agency Cybersecurity after the OPM Hack

Most agencies made great strides during the White House-mandated 30-day cybersecurity sprint. But some actually backslid on their use of stronger authentication measures.