The Path to Customer-Centric Service
Despite the Obama Administration's focus on getting federal customer service on par with the private sector, consumer surveys show agencies still lag behind. Read the GBC report to see how federal managers rate themselves.
After a series of events that arguably damaged the reputation of the federal government’s customer service programs, in 2015 the Obama Administration announced its intention to overhaul public services to make them more customer-centric. However, leading consumer studies and public opinion surveys have found that there is still much to be desired from federal customer service.
View this GBC Insight Report to learn:
- The drivers and challenges motivating federal customer service reform, according to a survey of 410 government employees representing more than 30 federal agencies
- How government employees’ beliefs about service quality compares to the results of leading consumer surveys
- How an agency’s core mission and stakeholders shape its approach to improving customer service
NEXT STORY: Modernizing Federal Customer Service