Tech
Federal CIO: The Tech is 'The Easy Part' of Improving Customer Service
Blockers to implementing service improvements frequently center around policy and process requirements, top tech officials said at the Code for America Summit on Tuesday.
Tech
The Postal Service Should 'Act Swiftly' To Scale Up Identity Services, IG Says
USPS is working with the General Services Administration on more in-person options for Login.gov, according to a new whitepaper from the U.S. Postal Service's Inspector General.
Tech
ICE Has Assembled a 'Surveillance Dragnet' with Facial Recognition and Data, Report Says
Immigration and Customs Enforcement has used facial recognition to search through the driver's license photos of one in three adults in the U.S., according to a new report by Georgetown Law's Center on Privacy and Technology.
Oversight
Senate Bill to Train Acquisition Workforce on AI gets House Counterpart
The AI Training Act, which passed the Senate last December now has a House companion from Reps. Carolyn Maloney (D-N.Y.) and James Comer (R-Ky.).
Management
Measuring Administrative Burden
Recipients have to invest time and energy to obtain government services and the burden of compliance can take a toll, especially in marginalized communities.
Tech
How GSA is Remaking USA.gov
The revamped "federal front door" won't be a mere portal—users will be able to complete end-to-end government services on the USA.gov website.
Oversight
IRS Balks at Public Free-file Suggestion From Government Watchdog
The Government Accountability Office thinks the IRS should identify and create more free-filing options for taxpayers, but the IRS says that it "does not believe a public free-filing option would significantly improve the taxpayer experience."
Workforce
The State Department Is Tapping an Assessment-Based Hiring Process for Data Scientists
The department hit its applicant cap in one day after posting a job listing seeking 50 data scientists.
Tech
The White House Is Looking to Focus Service Delivery Around 'Life Events'
The Biden administration is fleshing out a plan to organize government services around the needs of Americans and not around agency org charts.
Tech
SSA Beta Launches Redesigned Website
The Social Security Administration is collecting feedback on a website redesign before using it to replace the agency's current website later this year. A major goal: making it all less confusing.
Oversight
House Panel Launches Probe Into ID.me
The Committee on Oversight and Reform wants information about the identity verification company. At least nine other federal agencies and 30 state governments also use the service, the committee says.
Management
White House Takes Aim at Administrative Burdens
The Office of Management and Budget wants agencies to cut down on administrative burdens people have to endure to get government benefits. It's using the 1995 Paperwork Reduction Act to do it.
Tech
OPM Unveils a New Toolkit for Agencies to Hire Cyber Talent
A new resource hub from the Office of Personnel Management outlines what benefits agencies might be able to offer to fill cyber positions.
Tech
IRS Aims to Clear Backlogged Tax Returns by the End of Year
As of March 18, the backlog of unprocessed paper tax returns was at nearly 15 million but IRS Commissioner Charles Rettig told lawmakers that he wants to get that to a “healthy” level.
Workforce
Inglis Says He Won't 'Dictate' Cyber Workforce Policy
National Cyber Director Chris Inglis said that part of his job in the cybersecurity workforce arena will be ensuring that the roles of different agencies are coordinated.
Oversight
New Bill Takes Aim at Veterans Records Backlog
Some of the new bill's provisions had previously been included in the House version of the Build Back Better reconciliation bill.
Tech
The Labor Department Seeks $3.4B for Unemployment Insurance Programs, Including IT Modernization
The increase in unemployment funding would include $150 million for program integrity efforts including identity verification services for states.
Tech
Biden's 2023 Budget Includes $65B for Civilian Agency IT
The White House is looking for a $300 million boost for the Technology Modernization Fund and big increases in cyber and IT spending across the board.
Management
What Trends are Driving Public Sector Planning in 2022?
A new report identifies cooperation, resilience and service delivery as key themes as governments plan for a post-pandemic future.
Management