Delivering great customer experiences requires more than just modernizing government technology, though that is certainly a critical component. Giving customers, both internal and external, the experiences they have come to expect in the private sector requires an outside-in mindset that permeates every aspect of government - from technology to culture, management to regulation.
At the 8th Customer Experience Summit, Government Executive and Nextgov will discuss how government agencies are reimagining public service through customer experience. Through policy discussions, practical case studies, and insights from government CX leaders, we’ll explore the different dimensions of great customer experiences and detail how a holistic outside-in approach can transform your agency.
Presidential Priorities on Customer Experience
A Session Presented by Our Underwriter, Verizon: Public Sector CX Lessons From Private Sector
Customer Experience During Crises
A Session Presented by Our Underwriter, Qualtrics: OMB Circular A-11 Section 280: The Next Frontier in Government Customer Experience
|4:30 PM||Exclusive Interview - Integrating CX in the Mission
From Global Entry to biometric scanning, CBP is working hard to make commercial travel to the U.S. easy while maintaining the security in airports. This exclusive interview will take a look at how the organization is marrying the mission with customer experience and how other agencies can do the same.
|5:00 PM||Closing Remarks|
Check out our FAQs, a list of frequently asked questions, and the answers, of course!
Still have a question? Reach out to Annie Bruce at firstname.lastname@example.org.
Interested in sponsoring the event? Reach out to Anna Pettyjohn at email@example.com.
Check out our past Fedstival events and videos from 2016 and 2017.
You can find a downloadable justification letter here.