Delivering great customer experiences requires more than just modernizing government technology, though that is certainly a critical component. Giving customers, both internal and external, the experiences they have come to expect in the private sector requires an outside-in mindset that permeates every aspect of government - from technology to culture, management to regulation.

At the 8th Customer Experience Summit, Government Executive and Nextgov discussed how government agencies are reimagining public service through customer experience. Through policy discussions, practical case studies, and insights from government CX leaders, we explored the different dimensions of great customer experiences and detailed how a holistic outside-in approach can transform government agencies. Watch the recorded video of the event to learn more!