Promising Practices Promising PracticesPromising Practices
A forum for government's best ideas and most innovative leaders.

Chief Learning Officers: What Would You Say...Ya Do Here?


There’s a famous scene in the movie Office Space where “The Bobs” ask a hamstrung employee, “What would ya say…you do here?” New research from the Government Business Council indicates that, in the case of Chief Learning Officers (CLO), over 63 percent of federal managers aren’t quite sure.

The CLO position in the private sector is a vital one. CLOs, sometimes called the Chief Human Capital Officers (CHCO), are responsible for making the business of learning not only effective but cost efficient and profitable. Now, consider a CLO in the federal government. They’re still tasked with creating a culture of learning, except their tasks include making a strong business case for both their position and their agency’s mission. But where should CLOs focus their attention? Should they be strategizers or implementers? Should they be worried about the bigger picture, or ensuring that new policies are enacted?

As a part of a larger study on CLOs, the GBC asked that very question. First, I sat with prominent CLOs, Chief Knowledge Officers (CKOs), and others responsible for organizational learning and asked if they felt their attention should be focused on strategic initiatives or operations. All agreed attention needs to be focused on strategy. Second, we surveyed over 400 federal managers and asked each about their perceptions of CLOs. Specifically, we asked “Who’s creating a culture of learning in your agency?” Sixty-three percent of feds said their managers, 33 percent said their agency’s CLOs, and the rest just didn’t know.

A good measure of a CLO’s effectiveness is their vision (i.e. is it well known across the agency?). Each federal employee should know their learning goals are tied to the bigger picture of the agency’s mission and thus to the CLO. So what accounts for the perceptual disconnect between the desire to focus on the vision and the practice of implementing? According to some preliminary results, it could have a lot to do with the GS level of the CLO. Many CLOs are, in fact, not part of the Senior Executive Service and some are as low as GS-13. Given that variation, some CLOs may not have a strategic prerogative while others are considered key members of an agency’s leadership team.

Stay tuned for the full report from GBC in the coming weeks.

Notes from the Research Desk highlights the best practices, salient data and emergent perspectives uncovered by the Government Business Council’s (GBC) team. Each week, Research Manager Dana Grinshpan will share the discoveries most important to federal managers. 

Want more Excellence in Government? Follow us on Twitter | Facebook | Google + | LinkedIn


Dana Grinshpan is the Research Manager for the Government Business Council (GBC), the research division of Government Executive, where she specializes in primary research development and survey instrument creation. Prior to joining GBC, she worked for the Center for Strategic and International Studies (CSIS), assisting in the research and writing of work on South Asian regional cooperation. She has a Master of Arts in international security and political economics from the University of Chicago and graduated magna cum laude from Ohio State University where she holds a B.A. in international studies with a minor in Arabic.

Close [ x ] More from GovExec

Thank you for subscribing to newsletters from
We think these reports might interest you:

  • Sponsored by G Suite

    Cross-Agency Teamwork, Anytime and Anywhere

    Dan McCrae, director of IT service delivery division, National Oceanic and Atmospheric Administration (NOAA)

  • Data-Centric Security vs. Database-Level Security

    Database-level encryption had its origins in the 1990s and early 2000s in response to very basic risks which largely revolved around the theft of servers, backup tapes and other physical-layer assets. As noted in Verizon’s 2014, Data Breach Investigations Report (DBIR)1, threats today are far more advanced and dangerous.

  • Federal IT Applications: Assessing Government's Core Drivers

    In order to better understand the current state of external and internal-facing agency workplace applications, Government Business Council (GBC) and Riverbed undertook an in-depth research study of federal employees. Overall, survey findings indicate that federal IT applications still face a gamut of challenges with regard to quality, reliability, and performance management.

  • PIV- I And Multifactor Authentication: The Best Defense for Federal Government Contractors

    This white paper explores NIST SP 800-171 and why compliance is critical to federal government contractors, especially those that work with the Department of Defense, as well as how leveraging PIV-I credentialing with multifactor authentication can be used as a defense against cyberattacks

  • Toward A More Innovative Government

    This research study aims to understand how state and local leaders regard their agency’s innovation efforts and what they are doing to overcome the challenges they face in successfully implementing these efforts.

  • From Volume to Value: UK’s NHS Digital Provides U.S. Healthcare Agencies A Roadmap For Value-Based Payment Models

    The U.S. healthcare industry is rapidly moving away from traditional fee-for-service models and towards value-based purchasing that reimburses physicians for quality of care in place of frequency of care.

  • GBC Flash Poll: Is Your Agency Safe?

    Federal leaders weigh in on the state of information security


When you download a report, your information may be shared with the underwriters of that document.