Study: U.S. ranks third in e-government

The United States ranks third in the world in overall progress in implementing electronic government efforts, according to a new study.

The United States dropped from last year's first-place ranking and is now behind second-place Singapore and the new first-place leader, Canada. The study, "Rhetoric vs. Reality-Closing the Gap," released this week by international business consulting group Accenture, examined 22 countries to determine where governments stand in creating a mature online presence. The study defined maturity in terms of the complexity of transactions that can be executed by a user on a Web site. For instance, merely publishing information online indicates a low level of online maturity. At the other end of the spectrum, fully functional transactions, like the ability to file tax payments through a site, would indicate the highest level of maturity. A team of 100 researchers took 10 days to act like citizens and scour the countries' sites to rate their e-gov efforts. The researchers identified 165 critical government services, from revenue collection to postal services. Among the U.S. government sites studied, postal and administrative services fared the best, with almost 75 percent maturity, while revenue and justice and public safety services finished last. The federal government's poorest overall score was in the area of delivery maturity, defined as "the degree to which governments are using commercial best practices, such as intentions-based design, portals and customer relationship management techniques, online." The U.S. rating was 20 percent, nearly 10 points below the average of the countries studied. The final goal for governments should be to create ubiquitous access to services without regard for national or international jurisdiction, said Stephen J. Rohleder, a managing partner at Accenture. Portals are emerging as a way to increase citizen access to government services, the study found. Rohleder said government leaders should consider how portal technology can fit in an overall e-government mission. Rohleder also noted that few federal employees are willing to be the first to implement e-government initiatives that could raise major security concerns or, at worst, fail entirely. To deal with that fear, agencies need strong executive leadership, he said. All agencies need to adopt a similar direction for their movement into e-government, Rohleder said, while still respecting the need to differentiate among various services. " 'One size fits all' doesn't work," he said.

Stay up-to-date with federal news alerts and analysis — Sign up for GovExec's email newsletters.
FROM OUR SPONSORS
JOIN THE DISCUSSION
Close [ x ] More from GovExec
 
 

Thank you for subscribing to newsletters from GovExec.com.
We think these reports might interest you:

  • Going Agile:Revolutionizing Federal Digital Services Delivery

    Here’s one indication that times have changed: Harriet Tubman is going to be the next face of the twenty dollar bill. Another sign of change? The way in which the federal government arrived at that decision.

    Download
  • Cyber Risk Report: Cybercrime Trends from 2016

    In our first half 2016 cyber trends report, SurfWatch Labs threat intelligence analysts noted one key theme – the interconnected nature of cybercrime – and the second half of the year saw organizations continuing to struggle with that reality. The number of potential cyber threats, the pool of already compromised information, and the ease of finding increasingly sophisticated cybercriminal tools continued to snowball throughout the year.

    Download
  • Featured Content from RSA Conference: Dissed by NIST

    Learn more about the latest draft of the U.S. National Institute of Standards and Technology guidance document on authentication and lifecycle management.

    Download
  • GBC Issue Brief: The Future of 9-1-1

    A Look Into the Next Generation of Emergency Services

    Download
  • GBC Survey Report: Securing the Perimeters

    A candid survey on cybersecurity in state and local governments

    Download
  • The New IP: Moving Government Agencies Toward the Network of The Future

    Federal IT managers are looking to modernize legacy network infrastructures that are taxed by growing demands from mobile devices, video, vast amounts of data, and more. This issue brief discusses the federal government network landscape, as well as market, financial force drivers for network modernization.

    Download
  • eBook: State & Local Cybersecurity

    CenturyLink is committed to helping state and local governments meet their cybersecurity challenges. Towards that end, CenturyLink commissioned a study from the Government Business Council that looked at the perceptions, attitudes and experiences of state and local leaders around the cybersecurity issue. The results were surprising in a number of ways. Learn more about their findings and the ways in which state and local governments can combat cybersecurity threats with this eBook.

    Download

When you download a report, your information may be shared with the underwriters of that document.