Wings Over America

June 1996

Wings Over America

The WINGS project (Web Interactive Network of Government Services) is based on a simple but profound idea-to provide electronic government services based on events in people's lives, and to stop forcing them to chase solutions to their problems from department to department.

Under WINGS, which is sponsored by the U.S. Postal Service, local, state and federal agencies are working to provide seamless services on a World Wide Web site ( The idea is to give people access to government services when they need them-such as when they are looking for a new job, when they want to get a driver's license and when they are ready to apply for retirement benefits. The access will come not only through personal computers in homes and offices, but also through a network of public computer terminals and information kiosks in libraries, shopping malls, and post offices. The first of the kiosks were scheduled to be set up last month.

The Postal Service has already set up a demonstration area on the WINGS site to show the kinds of services that will be available on the site. In a section labeled "Moving," for example, users can send change-of-address notices to USPS and read up on the demographics and government services of the areas to which they are relocating. In the future, address forwarding to multiple parties, voter registration, advertising from private-sector moving companies, and even information on IRS deductions for moving expenses may become available.

According to WINGS program manager Susan Smoter, more than 15,000 people have already attended demonstrations of the WINGS system. The next phase is a pilot test offering real services, which is scheduled to begin early this summer.

WINGS has started an online forum for discussions of legal and regulatory hurdles, pilot tests, appearance standards of materials provided by agencies, and network and security concerns. Federal employees interested in serving on or reviewing the work of these committees can apply for membership at the WINGS site.

Stay up-to-date with federal news alerts and analysis — Sign up for GovExec's email newsletters.
Close [ x ] More from GovExec

Thank you for subscribing to newsletters from
We think these reports might interest you:

  • Sponsored by G Suite

    Cross-Agency Teamwork, Anytime and Anywhere

    Dan McCrae, director of IT service delivery division, National Oceanic and Atmospheric Administration (NOAA)

  • Data-Centric Security vs. Database-Level Security

    Database-level encryption had its origins in the 1990s and early 2000s in response to very basic risks which largely revolved around the theft of servers, backup tapes and other physical-layer assets. As noted in Verizon’s 2014, Data Breach Investigations Report (DBIR)1, threats today are far more advanced and dangerous.

  • Federal IT Applications: Assessing Government's Core Drivers

    In order to better understand the current state of external and internal-facing agency workplace applications, Government Business Council (GBC) and Riverbed undertook an in-depth research study of federal employees. Overall, survey findings indicate that federal IT applications still face a gamut of challenges with regard to quality, reliability, and performance management.

  • PIV- I And Multifactor Authentication: The Best Defense for Federal Government Contractors

    This white paper explores NIST SP 800-171 and why compliance is critical to federal government contractors, especially those that work with the Department of Defense, as well as how leveraging PIV-I credentialing with multifactor authentication can be used as a defense against cyberattacks

  • Toward A More Innovative Government

    This research study aims to understand how state and local leaders regard their agency’s innovation efforts and what they are doing to overcome the challenges they face in successfully implementing these efforts.

  • From Volume to Value: UK’s NHS Digital Provides U.S. Healthcare Agencies A Roadmap For Value-Based Payment Models

    The U.S. healthcare industry is rapidly moving away from traditional fee-for-service models and towards value-based purchasing that reimburses physicians for quality of care in place of frequency of care.

  • GBC Flash Poll: Is Your Agency Safe?

    Federal leaders weigh in on the state of information security


When you download a report, your information may be shared with the underwriters of that document.