Pay & Benefits Watch Pay & Benefits WatchPay & Benefits Watch
Key developments in the world of federal employee benefits: health, pay, and much more.

Wrong Move


Summer is peak moving season for military personnel, but a string of missed property pickups is prompting the organization that runs the program to search for answers.

The Military Surface Deployment and Distribution Command, which oversees the transport of people and property for the Defense Department, recently reported an increase in the number of missed or canceled scheduled pickups for the shipment of household goods.

John Johnson, chief of SDDC's Personal Property Branch, said his office still is gathering data to determine why the number of missed appointments has increased, but he attributes the problem to a large volume of shipments; poor coordination between carriers and companies responsible for local packaging and pickups; and a decrease in the number of drivers and moving equipment available to handle growing business.

In the first three weeks of June, the Defense Personal Property Program oversaw 125,000 shipments. Johnson said summer is the busiest moving season; one-third of all shipments occur then.

Local shipping offices are asked to stay in touch with both carriers and service members to ensure that items are picked up on time. If a carrier fails, however, to pick up or deliver scheduled shipments, service members can file an inconvenience claim and receive reimbursement for items they purchased to cover basic needs. Additionally, for property that is lost or damaged, personnel can file a claim through the Defense Personal Property System, a new central website that allows service members to easily manage the moving process, including billing, claims processing and pre-move counseling.

One way to ensure that carriers continue to provide good service is to complete customer satisfaction surveys, Johnson said. Half of each company's "best value" score is based on service member feedback. The surveys also are available through DPS.

Charitable Feds

Despite the recession and repeated calls from lawmakers for a freeze on federal pay, federal employees have continued to demonstrate their generosity, giving a record-setting amount through the Combined Federal Campaign.

At a White House ceremony this week, Office of Personnel Management Director John Berry presented awards to 25 feds whose charitable work contributed to raising nearly $276 million in pledges to nonprofit programs in 2009.

"Just as federal employees work for the American public in communities throughout our country, they also give back to these same communities through programs like the Combined Federal Campaign," Berry said. "I am proud to recognize the volunteer efforts of federal employees, whose donations through the CFC program represent the largest workplace charity program in the world."

Close [ x ] More from GovExec

Thank you for subscribing to newsletters from
We think these reports might interest you:

  • Sponsored by G Suite

    Cross-Agency Teamwork, Anytime and Anywhere

    Dan McCrae, director of IT service delivery division, National Oceanic and Atmospheric Administration (NOAA)

  • Data-Centric Security vs. Database-Level Security

    Database-level encryption had its origins in the 1990s and early 2000s in response to very basic risks which largely revolved around the theft of servers, backup tapes and other physical-layer assets. As noted in Verizon’s 2014, Data Breach Investigations Report (DBIR)1, threats today are far more advanced and dangerous.

  • Federal IT Applications: Assessing Government's Core Drivers

    In order to better understand the current state of external and internal-facing agency workplace applications, Government Business Council (GBC) and Riverbed undertook an in-depth research study of federal employees. Overall, survey findings indicate that federal IT applications still face a gamut of challenges with regard to quality, reliability, and performance management.

  • PIV- I And Multifactor Authentication: The Best Defense for Federal Government Contractors

    This white paper explores NIST SP 800-171 and why compliance is critical to federal government contractors, especially those that work with the Department of Defense, as well as how leveraging PIV-I credentialing with multifactor authentication can be used as a defense against cyberattacks

  • Toward A More Innovative Government

    This research study aims to understand how state and local leaders regard their agency’s innovation efforts and what they are doing to overcome the challenges they face in successfully implementing these efforts.

  • From Volume to Value: UK’s NHS Digital Provides U.S. Healthcare Agencies A Roadmap For Value-Based Payment Models

    The U.S. healthcare industry is rapidly moving away from traditional fee-for-service models and towards value-based purchasing that reimburses physicians for quality of care in place of frequency of care.

  • GBC Flash Poll: Is Your Agency Safe?

    Federal leaders weigh in on the state of information security


When you download a report, your information may be shared with the underwriters of that document.