- Urged health insurance carriers to make sure that people can get the mental health services they need. Some outside groups are worried that the manner in which the FEHBP rule mandating mental health coverage is written could allow insurers to curtail needed services. "We continue to affirm our original intent that all members will receive medically necessary services in their approved treatment plans," Block said.
- Encouraged carriers to improve patient safety.
- Asked non-accredited insurance providers to explain how they will become accredited.
- Warned insurance carriers that an increasing number of FEHBP enrollees are complaining that they are paying more out of their own pockets for out-of-network care when they are unable to use network providers. "We encourage you to seek ways to increase the level of awareness of the issue and provide appropriate assistance to members who seek the services of network providers for their needs," Block said.
- Encouraged carriers to consider covering alternative health care methods such as chiropractic, acupuncture and biofeedback services for pain management and other treatments.
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