USPS pay-for-performance system called into question

The U.S. Postal Service has manipulated pay-for-performance ratings for its postmasters, resulting in lower payouts than expected, according to union leaders.

In an Aug. 27 letter to USPS Inspector General David Williams, National Association of Postmasters of the United States President Robert Rapoza and National League of Postmasters President Mark Strong said the Postal Service has failed to address concerns about the management of its pay-for-performance program. The agency hasn't responded to requests to investigate complaints, they wrote.

Rapoza said 250 NAPUS members submitted appeals on pay-for-performance ratings released on Feb. 5. According to Rapoza, the agency failed to have face-to-face meetings with postmasters to discuss evaluations.

"Our request for investigation is not based simply on monetary payouts, it's based on a manipulation of the process where we believe several of our membership did not receive ratings based on what their accomplishments were," he said. "We believe they [the ratings] may have been lowered by higher-ups after they received the original rating. We've asked them to enforce administrative rules from within."

Rapoza said he has talked with Postal Service officials to resolve the problem, but the agency sent the associations' concerns back to the evaluators who provided the original ratings. NAPUS and the National League of Postmasters are requesting an IG investigation.

"Because of the ratings that postmasters received, they were labeled as noncontributors and for one thing we'd like to see the noncontributory rating go away," Rapoza said. "What we want out of this is to ensure the Postal Service follows their own rules."

Mark Saunders, a spokesman for the Postal Service, said the agency disagrees with the letter's assertions. A spokesman for the inspector general's office said an audit of the pay-for-performance program and the postmasters' concerns is under way.

Stay up-to-date with federal news alerts and analysis — Sign up for GovExec's email newsletters.
Close [ x ] More from GovExec

Thank you for subscribing to newsletters from
We think these reports might interest you:

  • Sponsored by G Suite

    Cross-Agency Teamwork, Anytime and Anywhere

    Dan McCrae, director of IT service delivery division, National Oceanic and Atmospheric Administration (NOAA)

  • Data-Centric Security vs. Database-Level Security

    Database-level encryption had its origins in the 1990s and early 2000s in response to very basic risks which largely revolved around the theft of servers, backup tapes and other physical-layer assets. As noted in Verizon’s 2014, Data Breach Investigations Report (DBIR)1, threats today are far more advanced and dangerous.

  • Sponsored by One Identity

    One Nation Under Guard: Securing User Identities Across State and Local Government

    In 2016, the government can expect even more sophisticated threats on the horizon, making it all the more imperative that agencies enforce proper identity and access management (IAM) practices. In order to better measure the current state of IAM at the state and local level, Government Business Council (GBC) conducted an in-depth research study of state and local employees.

  • Sponsored by Aquilent

    The Next Federal Evolution of Cloud

    This GBC report explains the evolution of cloud computing in federal government, and provides an outlook for the future of the cloud in government IT.

  • Sponsored by LTC Partners, administrators of the Federal Long Term Care Insurance Program

    Approaching the Brink of Federal Retirement

    Approximately 10,000 baby boomers are reaching retirement age per day, and a growing number of federal employees are preparing themselves for the next chapter of their lives. Learn how to tackle the challenges that today's workforce faces in laying the groundwork for a smooth and secure retirement.

  • Sponsored by Hewlett Packard Enterprise

    Cyber Defense 101: Arming the Next Generation of Government Employees

    Read this issue brief to learn about the sector's most potent challenges in the new cyber landscape and how government organizations are building a robust, threat-aware infrastructure

  • Sponsored by Aquilent

    GBC Issue Brief: Cultivating Digital Services in the Federal Landscape

    Read this GBC issue brief to learn more about the current state of digital services in the government, and how key players are pushing enhancements towards a user-centric approach.


When you download a report, your information may be shared with the underwriters of that document.