Americans Still Like the Postal Service

Paul Sakuma/AP file photo

Nearly all Internet-enabled Americans would feel the impact of the elimination of the U.S. Postal Service, according to a recent survey, though only about half would be significantly impacted.

The online survey, conducted by the USPS inspector general’s office, found Americans poorly educated about the details of the nation’s mailing agency but supportive of its continued existence. Ninety-five percent of respondents said their lives would be affected if the Postal Service ceased to exist in five years.

Eight in 10 respondents said USPS should continue to serve all areas of the country -- as it is currently required to do -- even if it is not profitable. About half that many opposed eliminating Saturday delivery. Just more than half of respondents prefer getting all or most of their mail physically rather than digitally, according to the survey.

Americans expressed confusion over how the Postal Service is funded, with 77 percent of respondents incorrectly stating the agency is partially or fully funded by taxpayer dollars.

Generally, younger Americans are more open to seeing changes to the Postal Service, but respondents of all ages were willing to see some reforms. Forty-eight percent of those polled told the inspector general’s office they supported closing underutilized post offices, though only 58 percent of them still supported the closures if it meant eliminating their own post office.

Half of the respondents said they support USPS making more services available at post offices. Sixty-four percent were in favor of allowing drivers to renew their licenses there, though only about 30 percent favored using the local offices to transfer money.

Most Americans support the Postal Service’s efforts to expand into the digital realm, with only 12 percent saying they do not trust USPS in that area.

The survey polled 5,000 Internet-connected Americans aged 18 and older, which the OIG recognized as problematic as the 20 percent of Americans without Internet live in primarily rural areas and may have different opinions on the future of the Postal Service.

Still, the inspector general said, the results demonstrate the importance of the Postal Service in lives of Americans.

“Its services have become engrained in American culture and most people want it to continue to serve in existing and new capacities,” the OIG wrote in its findings. 

Stay up-to-date with federal news alerts and analysis — Sign up for GovExec's email newsletters.
FROM OUR SPONSORS
JOIN THE DISCUSSION
Close [ x ] More from GovExec
 
 

Thank you for subscribing to newsletters from GovExec.com.
We think these reports might interest you:

  • Sponsored by G Suite

    Cross-Agency Teamwork, Anytime and Anywhere

    Dan McCrae, director of IT service delivery division, National Oceanic and Atmospheric Administration (NOAA)

    Download
  • Data-Centric Security vs. Database-Level Security

    Database-level encryption had its origins in the 1990s and early 2000s in response to very basic risks which largely revolved around the theft of servers, backup tapes and other physical-layer assets. As noted in Verizon’s 2014, Data Breach Investigations Report (DBIR)1, threats today are far more advanced and dangerous.

    Download
  • Federal IT Applications: Assessing Government's Core Drivers

    In order to better understand the current state of external and internal-facing agency workplace applications, Government Business Council (GBC) and Riverbed undertook an in-depth research study of federal employees. Overall, survey findings indicate that federal IT applications still face a gamut of challenges with regard to quality, reliability, and performance management.

    Download
  • PIV- I And Multifactor Authentication: The Best Defense for Federal Government Contractors

    This white paper explores NIST SP 800-171 and why compliance is critical to federal government contractors, especially those that work with the Department of Defense, as well as how leveraging PIV-I credentialing with multifactor authentication can be used as a defense against cyberattacks

    Download
  • Toward A More Innovative Government

    This research study aims to understand how state and local leaders regard their agency’s innovation efforts and what they are doing to overcome the challenges they face in successfully implementing these efforts.

    Download
  • From Volume to Value: UK’s NHS Digital Provides U.S. Healthcare Agencies A Roadmap For Value-Based Payment Models

    The U.S. healthcare industry is rapidly moving away from traditional fee-for-service models and towards value-based purchasing that reimburses physicians for quality of care in place of frequency of care.

    Download
  • GBC Flash Poll: Is Your Agency Safe?

    Federal leaders weigh in on the state of information security

    Download

When you download a report, your information may be shared with the underwriters of that document.