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Who's More Friendly, TSA or the Postal Service?

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Charles Dharapak/AP

Who's better at taking care of their customers, the screeners at the Transportation Security Administration or the employees of the U.S. Postal Service? While given these agencies' overall level of popularity, many Americans doubtless would say "neither," Sen. Tom Carper, D-Del., has an opinion. 

Fox Nation reports that in the Senate Homeland Security and Governmental Affairs Committee's hearing on the future of the Postal Service today, Carper compared the two organizations in terms of overall friendliness. Here's the senator:

But I’ve noticed the folks at TSA – at first I thought it was my imagination but now I’m not so sure that it is – I’m sensing that a greater friendliness and helpfulness on the part of TSA. ... But I’ve certainly talked to the guy who runs TSA a lot about this but I think that they are beginning to start a little bit of a culture change, it’s starting to take effect, I hope so. 

I just want to say when I walk into a post office for service whether it’s Delaware or any another place. In Delaware for the most part they like me, not everyone does I’m sure, but they’re friendly and so forth – but too often I see the provision of service in post offices that I would not describe as friendly and welcoming. 

Watch the video of Carper's remarks below:

Tom Shoop is vice president and editor in chief at Government Executive Media Group, where he oversees both print and online editorial operations. He started as associate editor of Government Executive magazine in 1989; launched the company’s flagship website, GovExec.com, in 1996; and was named editor in chief in 2007.

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