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Government Executive Editor in Chief Tom Shoop, along with other editors and staff correspondents, look at the federal bureaucracy from the outside in.

Progress for Veterans

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Two Obama administration officials marked Veterans Day with observations and data on how the Veterans Affairs Department is improving the lives of those who served.

Veterans Affairs Secretary Eric Shinseki took to the op-ed page of The Wall Street Journal to explain why veterans make good employees. More than 100,000 vets work for his department, he said, about of a third of all employees -- and there's a goal of reaching 40 percent.

Over at the Office of Management and Budget, associate director of performance Shelley Metzenbaum penned a blog saluting the department. She reported that VA managers' increased attention to customer service measures raised the percentage of medical care appointments that were completed within 14 days of a new patient's desired date. It hit 89 percent in 2011, up from 84 percent the previous year.

Charlie Clark joined Government Executive in the fall of 2009. He has been on staff at The Washington Post, Congressional Quarterly, National Journal, Time-Life Books, Tax Analysts, the Association of Governing Boards of Universities and Colleges, and the National Center on Education and the Economy. He has written or edited online news, daily news stories, long features, wire copy, magazines, books and organizational media strategies.

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