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GSA Goes Round-the-Clock on Customer Service
The General Services Administration has announced it is extending the hours at its National Customer Service to 24 hours a day, Monday through Friday. The idea, the agency says, is to allow troops in Afghanistan and Iraq and other agency customers in Africa, Europe, and Southeast Asia to get answers to their questions about GSA's services when it's convenient for them.
"Feedback from GSA's overseas customers let us know that we needed to add additional service hours in order to help them meet their goals quickly and easily," said Steven Kempf, commissioner of GSA's Federal Acquisition Service.
The customer service number is 800-488-3111. The center still will be closed on weekends and federal holidays.
Tom Shoop is vice president and editor in chief at Government Executive Media Group, where he oversees both print and online editorial operations. He started as associate editor of Government Executive magazine in 1989; launched the company’s flagship website, GovExec.com, in 1996; and was named editor in chief in 2007.
