From Disaster victims expect more than Facebook can deliver, FEMA director says

The ease with which disaster victims can pass along safety information and track down friends and family on social media sites has created expectations that emergency responders often can't live up to, officials said Thursday. More than three out of four respondents to a 2010 Red Cross survey, for instance, would expect help to arrive in less than an hour if they posted a message to an emergency response agency's Facebook page.

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