Government Executive Magazine - 9/5/00 Study predicts e-government will gain momentum

Over the next decade, government will change dramatically as citizens pressure the government to offer more services electronically and more efficiently, according to a recent study issued by Forrester Research last month.

In the report, "Sizing U.S. E-Government," researcher Jeremy Sharrard says e-government will start out slowly, gaining more momentum as citizens' expectations rise and eventually forcing federal, state and local governments to improve outdated processes.

Sharrard interviewed people at 45 agencies at all levels of government, and found that although a growing range of government services are becoming available online, the government does not market online services aggressively and limited funds, coupled with red tape, pose challenges to agencies.

"We have an Office of Public Affairs, and we're working with them on how to best market our offerings. This also has required a change of mindset. Up until a few years ago, it was a big no-no for government agencies to market themselves, so we are only now developing strategies on how best to do this," said a federal sector respondent.

By 2006, Sharrard predicts federal, state and local governments combined will collect $602 billion in revenue, and will receive 333 million online submissions. Sharrard predicts that e-government will go through three phases: experimentation, integration and reinvention.

Over the next two years, he says agencies will concentrate on providing simple services to citizens, such as filing income taxes online and making campground reservations. In this nascent phase, government will experiment cautiously and focus on not making mistakes.

The next phase will consist of linking multiple departments' systems together to provide customers with top-notch service.

"Tiring quickly of searching for services, users will demand that like offerings be combined on single sites," said Sharrard.

The study predicts that e-government at all levels will begin to reinvent itself when customers become savvy enough to pressure government to offer more services more efficiently.

"Once constituents and lawmakers see the structure of their government laid out before them on the Web, they will ask why departments like the Centers for Disease Control and Prevention and the National Institutes of Health offer so many overlapping services," said the report.

Sharrard advises the federal government to launch an agressive marketing campaign, form more Web portal partnerships with industry, and stop charging citizens convenience fees. He foresees lawmakers playing an important role in promoting e-government services, as younger and more tech-savvy leaders emerge.

Ultimately, Sharrard argues, e-government will help foster the public's confidence in the public sector and will lead to a more activist government.

Stay up-to-date with federal news alerts and analysis — Sign up for GovExec's email newsletters.
Close [ x ] More from GovExec

Thank you for subscribing to newsletters from
We think these reports might interest you:

  • Sponsored by Brocade

    Best of 2016 Federal Forum eBook

    Earlier this summer, Federal and tech industry leaders convened to talk security, machine learning, network modernization, DevOps, and much more at the 2016 Federal Forum. This eBook includes a useful summary highlighting the best content shared at the 2016 Federal Forum to help agencies modernize their network infrastructure.

  • Sponsored by CDW-G

    GBC Flash Poll Series: Merger & Acquisitions

    Download this GBC Flash Poll to learn more about federal perspectives on the impact of industry consolidation.

  • Sponsored by One Identity

    One Nation Under Guard: Securing User Identities Across State and Local Government

    In 2016, the government can expect even more sophisticated threats on the horizon, making it all the more imperative that agencies enforce proper identity and access management (IAM) practices. In order to better measure the current state of IAM at the state and local level, Government Business Council (GBC) conducted an in-depth research study of state and local employees.

  • Sponsored by Aquilent

    The Next Federal Evolution of Cloud

    This GBC report explains the evolution of cloud computing in federal government, and provides an outlook for the future of the cloud in government IT.

  • Sponsored by Aquilent

    A DevOps Roadmap for the Federal Government

    This GBC Report discusses how DevOps is steadily gaining traction among some of government's leading IT developers and agencies.

  • Sponsored by LTC Partners, administrators of the Federal Long Term Care Insurance Program

    Approaching the Brink of Federal Retirement

    Approximately 10,000 baby boomers are reaching retirement age per day, and a growing number of federal employees are preparing themselves for the next chapter of their lives. Learn how to tackle the challenges that today's workforce faces in laying the groundwork for a smooth and secure retirement.

  • Sponsored by Hewlett Packard Enterprise

    Cyber Defense 101: Arming the Next Generation of Government Employees

    Read this issue brief to learn about the sector's most potent challenges in the new cyber landscape and how government organizations are building a robust, threat-aware infrastructure

  • Sponsored by Aquilent

    GBC Issue Brief: Cultivating Digital Services in the Federal Landscape

    Read this GBC issue brief to learn more about the current state of digital services in the government, and how key players are pushing enhancements towards a user-centric approach.

  • Sponsored by CDW-G

    Joint Enterprise Licensing Agreements

    Read this eBook to learn how defense agencies can achieve savings and efficiencies with an Enterprise Software Agreement.

  • Sponsored by Cloudera

    Government Forum Content Library

    Get all the essential resources needed for effective technology strategies in the federal landscape.


When you download a report, your information may be shared with the underwriters of that document.