Interactive government comes to Washington

klunney@govexec.com

The General Services Administration and the National Partnership for Reinventing Government have partnered with Internet technology firms Urban Cool and GS Planet to provide citizens with quick, easy and free access to federal, state and local government services through an interactive kiosk in the nation's capital.

District of Columbia residents will be able to access a wide range of government services via the kiosk at the Hechinger Mall Safeway grocery store in Southeast Washington.

Information on the kiosk and others like it around the country is sorted by topic, so customers only need to know what they are looking for, not which agency has the information. IRS tax forms, change-of-address forms and city event listings are just some of the options available through the machines.

The kiosks are a part of NPR's Hassle-Free Communities initiative, which works to make government services more accessible to the public. "The kiosks are being placed where people live and shop so that getting forms or information from city hall is as convenient as shopping for groceries," said Morley Winograd, director of NPR.

Agencies like the Departments of Agriculture and Housing and Urban Development have linked their own kiosks into the system as well.

Approximately 36 kiosks will be hooked up by the end of this summer, according to a spokeswoman for NPR. California, Texas, Indiana, and Georgia are just a few states that already boast interactive machines. Maryland and Virginia are slated to get kiosks in August.

The machines can be found in bus and train stations and shopping malls where Internet access is limited.

Stay up-to-date with federal news alerts and analysis — Sign up for GovExec's email newsletters.
FROM OUR SPONSORS
JOIN THE DISCUSSION
Close [ x ] More from GovExec
 
 

Thank you for subscribing to newsletters from GovExec.com.
We think these reports might interest you:

  • Forecasting Cloud's Future

    Conversations with Federal, State, and Local Technology Leaders on Cloud-Driven Digital Transformation

    Download
  • The Big Data Campaign Trail

    With everyone so focused on security following recent breaches at federal, state and local government and education institutions, there has been little emphasis on the need for better operations. This report breaks down some of the biggest operational challenges in IT management and provides insight into how agencies and leaders can successfully solve some of the biggest lingering government IT issues.

    Download
  • Communicating Innovation in Federal Government

    Federal Government spending on ‘obsolete technology’ continues to increase. Supporting the twin pillars of improved digital service delivery for citizens on the one hand, and the increasingly optimized and flexible working practices for federal employees on the other, are neither easy nor inexpensive tasks. This whitepaper explores how federal agencies can leverage the value of existing agency technology assets while offering IT leaders the ability to implement the kind of employee productivity, citizen service improvements and security demanded by federal oversight.

    Download
  • IT Transformation Trends: Flash Storage as a Strategic IT Asset

    MIT Technology Review: Flash Storage As a Strategic IT Asset For the first time in decades, IT leaders now consider all-flash storage as a strategic IT asset. IT has become a new operating model that enables self-service with high performance, density and resiliency. It also offers the self-service agility of the public cloud combined with the security, performance, and cost-effectiveness of a private cloud. Download this MIT Technology Review paper to learn more about how all-flash storage is transforming the data center.

    Download
  • Ongoing Efforts in Veterans Health Care Modernization

    This report discusses the current state of veterans health care

    Download

When you download a report, your information may be shared with the underwriters of that document.