Interactive government comes to Washington

klunney@govexec.com

The General Services Administration and the National Partnership for Reinventing Government have partnered with Internet technology firms Urban Cool and GS Planet to provide citizens with quick, easy and free access to federal, state and local government services through an interactive kiosk in the nation's capital.

District of Columbia residents will be able to access a wide range of government services via the kiosk at the Hechinger Mall Safeway grocery store in Southeast Washington.

Information on the kiosk and others like it around the country is sorted by topic, so customers only need to know what they are looking for, not which agency has the information. IRS tax forms, change-of-address forms and city event listings are just some of the options available through the machines.

The kiosks are a part of NPR's Hassle-Free Communities initiative, which works to make government services more accessible to the public. "The kiosks are being placed where people live and shop so that getting forms or information from city hall is as convenient as shopping for groceries," said Morley Winograd, director of NPR.

Agencies like the Departments of Agriculture and Housing and Urban Development have linked their own kiosks into the system as well.

Approximately 36 kiosks will be hooked up by the end of this summer, according to a spokeswoman for NPR. California, Texas, Indiana, and Georgia are just a few states that already boast interactive machines. Maryland and Virginia are slated to get kiosks in August.

The machines can be found in bus and train stations and shopping malls where Internet access is limited.

Stay up-to-date with federal news alerts and analysis — Sign up for GovExec's email newsletters.
FROM OUR SPONSORS
JOIN THE DISCUSSION
Close [ x ] More from GovExec
 
 

Thank you for subscribing to newsletters from GovExec.com.
We think these reports might interest you:

  • Going Agile:Revolutionizing Federal Digital Services Delivery

    Here’s one indication that times have changed: Harriet Tubman is going to be the next face of the twenty dollar bill. Another sign of change? The way in which the federal government arrived at that decision.

    Download
  • Cyber Risk Report: Cybercrime Trends from 2016

    In our first half 2016 cyber trends report, SurfWatch Labs threat intelligence analysts noted one key theme – the interconnected nature of cybercrime – and the second half of the year saw organizations continuing to struggle with that reality. The number of potential cyber threats, the pool of already compromised information, and the ease of finding increasingly sophisticated cybercriminal tools continued to snowball throughout the year.

    Download
  • Featured Content from RSA Conference: Dissed by NIST

    Learn more about the latest draft of the U.S. National Institute of Standards and Technology guidance document on authentication and lifecycle management.

    Download
  • GBC Issue Brief: The Future of 9-1-1

    A Look Into the Next Generation of Emergency Services

    Download
  • GBC Survey Report: Securing the Perimeters

    A candid survey on cybersecurity in state and local governments

    Download
  • The New IP: Moving Government Agencies Toward the Network of The Future

    Federal IT managers are looking to modernize legacy network infrastructures that are taxed by growing demands from mobile devices, video, vast amounts of data, and more. This issue brief discusses the federal government network landscape, as well as market, financial force drivers for network modernization.

    Download
  • eBook: State & Local Cybersecurity

    CenturyLink is committed to helping state and local governments meet their cybersecurity challenges. Towards that end, CenturyLink commissioned a study from the Government Business Council that looked at the perceptions, attitudes and experiences of state and local leaders around the cybersecurity issue. The results were surprising in a number of ways. Learn more about their findings and the ways in which state and local governments can combat cybersecurity threats with this eBook.

    Download

When you download a report, your information may be shared with the underwriters of that document.