Rossotti outlines IRS reforms for contractors

klunney@govexec.com

It will take the Internal Revenue Service more than a decade to fully modernize and reform its operations, IRS Commissioner Charles O. Rossotti told members of the Professional Services Council at a Tuesday luncheon.

The Professional Services Council (PSC) is the national trade association representing for-profit professional and technical services contractors doing business with the public and private sectors. Computer Sciences Corporation (CSC), a PSC member, is leading the team of contractors known as the Prime Alliance that is partnering with the IRS on its systems modernization plan. Former PSC president Bert Concklin is now heading the Business Systems Modernization Office at the IRS.

Rossotti discussed IRS efforts to replace its antiquated taxpayer database, upgrade internal communications systems and provide better customer service to taxpayers. The IRS is creating new business units to focus on specific customer segments-small businesses, individual taxpayers, large corporations and nonprofit organizations-rather than organizing along geographic lines, as it has done in the past.

"I know the opportunities exist to improve the way we [the IRS] deliver services to the taxpayer," Rossotti said. But he acknowledged that the effort could take several years to complete.

Since Rossotti arrived at the IRS in November 1997, he has received kudos from Congress, Clinton administration officials and industry leaders for his efforts to modernize the beleaguered agency and for working effectively with the IRS' many stakeholders.

In July 1998, Congress passed the IRS Restructing and Reform Act in response to calls for better service from the IRS. The act required the agency to implement 71 new or modified taxpayer rights provisions. The provisions were intended to make collection agents more accountable for their cases.

According to IRS data, 1999 collections from delinquent taxpayers were down about $2 billion from 1996 levels. By April 23, the agency reported that it had processed 83.1 million tax returns-3.2 million more than in the same period last year. Electronic filing has become more popular as well. By April 21, almost 35 million individual taxpayers filed their returns using one of three e-file options.

Stay up-to-date with federal news alerts and analysis — Sign up for GovExec's email newsletters.
FROM OUR SPONSORS
JOIN THE DISCUSSION
Close [ x ] More from GovExec
 
 

Thank you for subscribing to newsletters from GovExec.com.
We think these reports might interest you:

  • Going Agile:Revolutionizing Federal Digital Services Delivery

    Here’s one indication that times have changed: Harriet Tubman is going to be the next face of the twenty dollar bill. Another sign of change? The way in which the federal government arrived at that decision.

    Download
  • Cyber Risk Report: Cybercrime Trends from 2016

    In our first half 2016 cyber trends report, SurfWatch Labs threat intelligence analysts noted one key theme – the interconnected nature of cybercrime – and the second half of the year saw organizations continuing to struggle with that reality. The number of potential cyber threats, the pool of already compromised information, and the ease of finding increasingly sophisticated cybercriminal tools continued to snowball throughout the year.

    Download
  • Featured Content from RSA Conference: Dissed by NIST

    Learn more about the latest draft of the U.S. National Institute of Standards and Technology guidance document on authentication and lifecycle management.

    Download
  • GBC Issue Brief: The Future of 9-1-1

    A Look Into the Next Generation of Emergency Services

    Download
  • GBC Survey Report: Securing the Perimeters

    A candid survey on cybersecurity in state and local governments

    Download
  • The New IP: Moving Government Agencies Toward the Network of The Future

    Federal IT managers are looking to modernize legacy network infrastructures that are taxed by growing demands from mobile devices, video, vast amounts of data, and more. This issue brief discusses the federal government network landscape, as well as market, financial force drivers for network modernization.

    Download
  • eBook: State & Local Cybersecurity

    CenturyLink is committed to helping state and local governments meet their cybersecurity challenges. Towards that end, CenturyLink commissioned a study from the Government Business Council that looked at the perceptions, attitudes and experiences of state and local leaders around the cybersecurity issue. The results were surprising in a number of ways. Learn more about their findings and the ways in which state and local governments can combat cybersecurity threats with this eBook.

    Download

When you download a report, your information may be shared with the underwriters of that document.