Boost Your Data's Brains

letters@govexec.com

Information technology managers have focused on empowering users by providing them with ever-more-powerful hardware and software over the past two decades. But loading users' desktops with applications has not made them more productive, Carl Frappaolo, executive vice president of the Delphi Consulting Group, told federal technology professionals Tuesday.

Instead, users find themselves inundated with information in a variety of formats.

Now technology managers must find ways to empower the information itself--not the users--so that data and documents can intelligently route themselves to users when and where they need it.

Speaking at a forum for federal IT managers in Arlington, Va., sponsored by PC Docs, a maker of document management software, Frappaolo said information systems professionals need to think first about the problems facing their organizations and their customers before they think about technology solutions.

"If you have a hammer in your hand, everything in the room starts to look like a nail," he said.

IT managers need to create a "business operating system" that organizes information according to the work needs of users, he said. Documents and data should be coded to match the way an office operates, so that they route themselves to the appropriate users at the appropriate times. An invoice, for example, should be coded to know that it is an invoice and know that if it is above a certain amount, it must go to a manager for approval. Once it is approved, it should know to go on to the accounts payable department for processing.

Empowering documents is the key to empowering users, Frappaolo said, though he noted it is difficult for people to change the way they think about technology. However, he warned that if they don't, users will continue to suffer.

Frappaolo cited a Reuters survey that found 94 percent of people don't think information technology is making their jobs easier and don't think it will any time soon.

"If we continue to look at information technology in the same way, it's not going to get any better," Frappaolo said.

Stay up-to-date with federal news alerts and analysis — Sign up for GovExec's email newsletters.
FROM OUR SPONSORS
JOIN THE DISCUSSION
Close [ x ] More from GovExec
 
 

Thank you for subscribing to newsletters from GovExec.com.
We think these reports might interest you:

  • Going Agile:Revolutionizing Federal Digital Services Delivery

    Here’s one indication that times have changed: Harriet Tubman is going to be the next face of the twenty dollar bill. Another sign of change? The way in which the federal government arrived at that decision.

    Download
  • Cyber Risk Report: Cybercrime Trends from 2016

    In our first half 2016 cyber trends report, SurfWatch Labs threat intelligence analysts noted one key theme – the interconnected nature of cybercrime – and the second half of the year saw organizations continuing to struggle with that reality. The number of potential cyber threats, the pool of already compromised information, and the ease of finding increasingly sophisticated cybercriminal tools continued to snowball throughout the year.

    Download
  • Featured Content from RSA Conference: Dissed by NIST

    Learn more about the latest draft of the U.S. National Institute of Standards and Technology guidance document on authentication and lifecycle management.

    Download
  • GBC Issue Brief: The Future of 9-1-1

    A Look Into the Next Generation of Emergency Services

    Download
  • GBC Survey Report: Securing the Perimeters

    A candid survey on cybersecurity in state and local governments

    Download
  • The New IP: Moving Government Agencies Toward the Network of The Future

    Federal IT managers are looking to modernize legacy network infrastructures that are taxed by growing demands from mobile devices, video, vast amounts of data, and more. This issue brief discusses the federal government network landscape, as well as market, financial force drivers for network modernization.

    Download
  • eBook: State & Local Cybersecurity

    CenturyLink is committed to helping state and local governments meet their cybersecurity challenges. Towards that end, CenturyLink commissioned a study from the Government Business Council that looked at the perceptions, attitudes and experiences of state and local leaders around the cybersecurity issue. The results were surprising in a number of ways. Learn more about their findings and the ways in which state and local governments can combat cybersecurity threats with this eBook.

    Download

When you download a report, your information may be shared with the underwriters of that document.