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Video: Clearly Identify Problems Before 'Solving' Them

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Joel Turner, Chief Deputy Clerk for the Western District of Wisconsin, talked with us at Excellence in Government Live on September 6. There, he spoke to a concept developed by Jackson Nickerson, Associate Dean and Director of the Brookings Executive Education, called "ChangeCasting." 

According to Turner, ChangeCasting involves developing feedback mechanisms that allow an organization to clearly identify problems before trying to solve them.  

"Be open to new techniques, engage everyone, listen and don't try and solve the problem upfront before you actually craft what the problem is," said Turner. "The key is to be flexible, to be open and to be transparent with the people that you're trying to serve. It doesn't really help to keep a lot of information close to the vest and not engage." 

You can see Turner's full interview with Excellence in Government below: 

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Mark Micheli is Special Projects Editor for Government Executive Media Group. He's the editor of Excellence in Government Online and contributes to GovExec, NextGov and Defense One. Previously, he worked on national security and emergency management issues with the US Treasury Department and the Department of Homeland Security. He's a graduate of the Coro Fellows Program in Public Affairs and studied at Drake University.

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