Frequent fliers overwhelmingly dislike TSA, survey finds

Erik S. Lesser/AP

Most frequent travelers do not approve of the Transportation Security Administration, according to an online survey conducted by Frequent Business Traveler.

The poll, which targeted only self-identified frequent fliers, found 91 percent thought TSA is doing a fair or poor job with airport security screenings. Seventy-six percent thought the agency is ineffective at preventing acts of terrorism on an aircraft.

These results are in stark contrast to a July Gallup poll, which found a majority of Americans thought TSA was doing a good or excellent job.

Frequent Business Traveler attributed the difference to the regularity with which respondents traveled. The average respondent to its poll took 16 trips annually compared to two trips for passengers in the Gallup survey.

The information still is contradictory, however, as Gallup found travelers who had flown in the past year approved the security agency at a higher rate than those who had not.

"The survey clearly indicates that substantial improvements are needed at America's airport security checkpoints," Jonathan Spira, Frequent Business Traveler’s editorial director, said in a statement. "Frequent fliers are under the impression that the current screening process is largely security theater."

The frequent flier poll drew 1,852 respondents from Aug. 10 to Aug. 31.

Stay up-to-date with federal news alerts and analysis — Sign up for GovExec's email newsletters.
Close [ x ] More from GovExec

Thank you for subscribing to newsletters from
We think these reports might interest you:

  • Forecasting Cloud's Future

    Conversations with Federal, State, and Local Technology Leaders on Cloud-Driven Digital Transformation

  • The Big Data Campaign Trail

    With everyone so focused on security following recent breaches at federal, state and local government and education institutions, there has been little emphasis on the need for better operations. This report breaks down some of the biggest operational challenges in IT management and provides insight into how agencies and leaders can successfully solve some of the biggest lingering government IT issues.

  • Communicating Innovation in Federal Government

    Federal Government spending on ‘obsolete technology’ continues to increase. Supporting the twin pillars of improved digital service delivery for citizens on the one hand, and the increasingly optimized and flexible working practices for federal employees on the other, are neither easy nor inexpensive tasks. This whitepaper explores how federal agencies can leverage the value of existing agency technology assets while offering IT leaders the ability to implement the kind of employee productivity, citizen service improvements and security demanded by federal oversight.

  • IT Transformation Trends: Flash Storage as a Strategic IT Asset

    MIT Technology Review: Flash Storage As a Strategic IT Asset For the first time in decades, IT leaders now consider all-flash storage as a strategic IT asset. IT has become a new operating model that enables self-service with high performance, density and resiliency. It also offers the self-service agility of the public cloud combined with the security, performance, and cost-effectiveness of a private cloud. Download this MIT Technology Review paper to learn more about how all-flash storage is transforming the data center.

  • Ongoing Efforts in Veterans Health Care Modernization

    This report discusses the current state of veterans health care


When you download a report, your information may be shared with the underwriters of that document.