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From Nextgov.com: VA faces flood of new claims and charges of a ‘hostile’ work environment
Tests of new work processes show ways the department can manage a double-digit increase in claims it expects to receive in the next two years.
The Veterans Affairs Department faces a wave of more than a million new disability claims this year, a workload compounded by delays in developing automated systems to process them, department officials and representatives of veterans services organizations told House lawmakers on Wednesday.