Mission Assurance Starts With Visibility

Sailors on networks managed by Navy Program Executive Office Digital used to turn on their computers and go eat breakfast. Boot times averaged 13 minutes, with some machines taking 30 to 45 minutes, so people planned their mornings around the wait.

They weren’t alone. In January 2022, Air Force Maj. Michael Kanaan posted an open letter titled “Fix Our Computers” that went viral across the department. “Yesterday, I spent an hour waiting just to log on. Fix our computers,” he wrote. A subsequent Defense Business Board study found that 80% of Joint Service Provider customers rated their user experience as average or below.