Improve Health Services through Better Citizen Experiences

Better experiences lead to better care. A consistent problem with organizations, including government agencies, is that service experiences are inconsistent across different channels – i.e. in person, phone calls, online requests. This causes frustration and confusion, and when the service is healthcare, poor experiences can affect quality of care. To avoid poor citizen interactions, government agencies must prioritize high-quality customer service and citizen satisfaction through a modern platform—a platform capable of providing consistent and relevant experiences across all channels. The Now Platform can improve processes and outcomes by giving agencies the ability to predict, prioritize and proactively manage workloads. The ServiceNow citizen experience solution offers several unique features and benefits to drive savings and advance health services. Learn more about how we automate workflow apps across the enterprise, provide seamless omnichannel citizen experiences, deliver end-to-end connectivity throughout the agency, manage intelligent workflows, and scale capabilities that grow with an agency’s needs.