Empowering the Employee

Serving the public has always been the core mission of government. Thanks to a flurry of new mandates and legislations, federal agencies have come to approach this mission through the lens of customer experience (CX). However, a solid federal customer experience strategy is not solely about the customers. It must also focus on uplifting the experience of those who power federal agencies – the employees. 

Riverbed partnered with Market Connections to:

• Understand what CX and UX mean to federal civilian agency respondents
• Assess perceptions of the progress federal agencies have made in modernizing end user experiences
• Examine how agencies measure success in their CX/UX strategies
• Explore pain points for employees when working with their agency’s technology