Creating a unified, cross-department citizen experience

For those citizens who are either receiving or who are in need of multiple services, the system can be daunting. From the citizen’s perspective, it’s all one government. Citizens shouldn’t have to know or care if services are provided by different departments or agencies. Regardless of the door they walk through or the website they initially visit, the citizen should be presented with a unified experience; an experience that connects them with the right service at the right time.

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