When much of what was considered “normal” was abruptly upended in 2020 and 2021,
government organizations have had to adapt to new work environments and great levels
of service demands like never seen before. How have organizations fared, particularly
those with less data efficiency? Have employees felt supported by their technology while
working from afar? What can agencies glean from this information as they adapt moving
To answer these questions and more, Government Business Council (GBC) conducted a
survey in June and July of 2021.