Beyond compliance Emerging lessons from H.R. 1’s impact on benefits delivery

State agencies are grappling with significant changes to how the federal government approaches benefits administration. H.R. 1 has presented new challenges for state and local agencies, placing them under enormous pressure to rapidly increase the efficiency of public benefits programs, both to reduce errors and to reduce overall costs. Agencies are being asked to do much more administratively with less resources than ever. Many challenges in the benefits delivery space are either a direct result of or worsened by agencies’ patchwork of legacy technologies that fail to interoperate or scale to meet evolving policy priorities.