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Tom Shoop

Vice President and Editor in Chief Tom Shoop is vice president and editor in chief at Government Executive Media Group, where he oversees both print and online editorial operations. He started as associate editor of Government Executive magazine in 1989; launched the company’s flagship website, GovExec.com, in 1996; and was named editor in chief in 2007.
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What Pizza, Lawnmowers and Veterans Cemeteries Have in Common

March 24, 2015 Federal agencies can learn a thing or two from John Deere and Domino’s Pizza, a leading Office of Management and Budget official said Wednesday. Federal customer service has been described as “disastrously weak.” But at the Customer Experience Summit in Washington, hosted by Government Executive and Nextgov, Lisa Danzig, associate...

Learn How to Keep Your Customers Satisfied

March 17, 2015 "I've been slandered, libeled, I hear words I never heard in the Bible," sang Simon and Garfunkel in a classic tune. "I'm just trying to keep the customer satisfied." Many federal managers and employees can no doubt relate. After all, it can be a challenge to keep government's many, varied...

Work Worth Doing

March 12, 2015 Leave it to a TV character to do what no actual politician has been able to accomplish in recent years: speak persuasively, even movingly, about the meaning and value of public service. In February, the NBC comedy Parks and Recreation finished its seven-year run, cementing its legacy as the most...

Parks and Recreation on ‘Sexy’ Public Service

February 25, 2015 Leave it to a TV character to do what no actual politician has been able to accomplish in recent years: speak persuasively, even movingly, about the meaning and value of public service. Last night, the NBC comedy Parks and Recreation finished its seven-year run, cementing its legacy as the most...

The Interior Department Knows How to Celebrate Valentine's Day

February 13, 2015 I'd like to believe this was Leslie Knope's doing:

On ‘Parks and Recreation,’ the Joke’s on the Feds

February 11, 2015 NBC’s Parks and Recreation, arguably the most pro-government sitcom in the history of television, is going out with a bang this year. And in the process, intentionally or not, it is presenting the federal government in a hilarious -- if not always accurate -- fashion. For those who haven’t been...

Tales of a Government That Works

February 10, 2015 We’re very pleased to present a new free Government Executive ebook on innovative efforts in the federal sector. Called Making Government Work, it focuses on five stories: Interagency Cooperation: How six agencies came together to help veterans transition to civilian life. New Business Models: The Postal Service wants to deliver...

Jeb Bush Is No Anti-Government Crusader

February 6, 2015 This week, National Journal’s Ron Fournier scored an exclusive interview with Jeb Bush after the would-be Republican presidential contender addressed the Detroit Economic Club. It turned out that the latest Bush to weigh a White House run is pretty animated on the subject of the role of government -- and...

Bob Dylan is Thinking About the Government

January 23, 2015 “I’m on the pavement, thinking about the government,” Bob Dylan sang in Subterranean Homesick Blues in 1965. Apparently he’s been thinking about it again lately. Specifically, the folk and rock legend doesn’t think much of government as a job creator, and would prefer that wealthy business leaders pick up the...

This is What Congressional Micromanagement Looks Like

January 21, 2015 As congressional Republicans seek to develop a strategy to counter President Obama’s executive actions on immigration, they’ve hit on a new approach: Tell the president and the Homeland Security Department exactly how to secure the border -- right down to the specific type and amount of fences, roads and boat...