AUTHOR ARCHIVES

Tom Shoop

Vice President and Editor in Chief Tom Shoop is vice president and editor in chief at Government Executive Media Group, where he oversees both print and online editorial operations. He started as associate editor of Government Executive magazine in 1989; launched the company’s flagship website, GovExec.com, in 1996; and was named editor in chief in 2007.
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The Truth About Government Performance

May 26, 2015 For more than 20 years, since the passage of the 1993 Government Performance and Results Act, federal agencies have been under the obligation to establish strategic plans, set goals and measure their progress toward achieving them. Their obligations were further refined with the passage of the Government Performance and Results ...

Tomorrow’s Government

May 5, 2015 The 2016 presidential campaign is upon us, whether we like it or not. As usual, the Republican candidates are aligning themselves on a spectrum ranging from “government is a necessary evil, and I’ll make it work more like the private sector” to “government is just evil, and I’ll cut it ...

Obama to Public Servants: Thanks, and Sorry Things Have Been So Tough For You

May 4, 2015 As President Obama enters the home stretch of his administration, he seems determined to acknowledge that federal employees have been through a lot during his time in office. This weekend, in a proclamation recognizing Public Service Recognition Week, Obama said today’s committed civil servants must overcome a lot of obstacles ...

The Problem With Media and Government, in a Nutshell

April 28, 2015 The latest issue of Politico Magazine focuses on the media and its relationship to the Washington power structure. The magazine’s “Last Word” section elicits responses from White House reporters to a series of statements, including this one: “I wish White House reporters would do a better job of…” Scott Horsley ...

A Guide to Getting the Most From Your People

April 28, 2015 It’s no secret that managing the federal workforce is a major challenge these days. While workers continue to report that they believe their work is important and satisfying, Federal Employee Viewpoint Survey results show that morale is suffering from years of budget cuts and pay freezes. What’s worse, employees’ faith ...

What Pizza, Lawnmowers and Veterans Cemeteries Have in Common

March 24, 2015 Federal agencies can learn a thing or two from John Deere and Domino’s Pizza, a leading Office of Management and Budget official said Wednesday. Federal customer service has been described as “disastrously weak.” But at the Customer Experience Summit in Washington, hosted by Government Executive and Nextgov, Lisa Danzig, associate ...

Learn How to Keep Your Customers Satisfied

March 17, 2015 "I've been slandered, libeled, I hear words I never heard in the Bible," sang Simon and Garfunkel in a classic tune. "I'm just trying to keep the customer satisfied." Many federal managers and employees can no doubt relate. After all, it can be a challenge to keep government's many, varied ...

Work Worth Doing

March 12, 2015 Leave it to a TV character to do what no actual politician has been able to accomplish in recent years: speak persuasively, even movingly, about the meaning and value of public service. In February, the NBC comedy Parks and Recreation finished its seven-year run, cementing its legacy as the most ...

Parks and Recreation on ‘Sexy’ Public Service

February 25, 2015 Leave it to a TV character to do what no actual politician has been able to accomplish in recent years: speak persuasively, even movingly, about the meaning and value of public service. Last night, the NBC comedy Parks and Recreation finished its seven-year run, cementing its legacy as the most ...

The Interior Department Knows How to Celebrate Valentine's Day

February 13, 2015 I'd like to believe this was Leslie Knope's doing: