AUTHOR ARCHIVES

Tom O'Brien

Results 1-1 of 1

Putting 'Civil' Back in Service

June 1, 1997 overnment should get leaner, but not meaner, administration officials contend. I, for one, contend that government should get nicer. In his 1994 National Performance Review report, "Reinventing Government," Vice President Al Gore described citizens as customers who deserve good treatment from government workers. This is understating it, however. Citizens aren't ...