AUTHOR ARCHIVES

Thomas Romeo

Thomas Romeo is president of MAXIMUS Federal Services.
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Enhancing the Citizen Journey Is a Government Imperative

January 14, 2015 As websites, 24/7 customer support, mobile apps and other tools open up convenient options for people to interact, the collective expectation for customer service has changed. Whether we are communicating with work associates or friends and relatives, transacting business, gaming or streaming online content, real-time access to information and services...

Commentary: Looking Ahead to Obamacare's Day 2

September 26, 2013 FROM NEXTGOV arrow With only a few days remaining until Oct. 1 -- the first major deadline of President Obama’s Affordable Care Act -- federal and state agencies are busy orchestrating a complex series of tasks needed to launch online insurance exchanges and marketplaces. The to-do list is as dynamic as the community...