Shelley H. Metzenbaum

Shelley H. Metzenbaum is the founding president of the Volcker Alliance. She is former associate director for performance and personnel management at the Office of Management and Budget, where she was responsible for setting and implementing the Obama administration’s approach to improving the performance of federal programs. Follow her on Twitter: @Smetzenbaum
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​Without Users, Performance Measurement Is Useless

September 15, 2014 Let’s be honest. A whole lot of people in and around government think performance measurement is an annoyance that needs to get done because it is legally required. Consequently, they measure as minimally as possible to comply. Others think of measurement as a means to motivate by promising reward or...

Why Agencies Need More Flexibility to Retain Retiree Expertise

July 11, 2014 Given the polarization of our nation’s politics, it is sadly rare to find a bipartisan coalition of lawmakers uniting around anything more consequential than renaming a post office. That is why it was great to learn that a group of lawmakers from both parties recently joined together to urge the...

Untying the Knots in the Federal Hiring Process

May 27, 2014 Katherine Archuleta, director of the Office of Personnel Management, recently told an audience at the Excellence in Government Conference that “We are drilling down in agencies to find the knots in the hiring process, and to untie them.” To that, I say, “Full speed ahead. We’re right there with you.”...