Author Archive

Defense ends conversations with unions over personnel system

Union leaders say meetings accomplished little, if anything.

• Shawn Zeller
• June 3, 2005

Agency contact centers win praise

The centers, which respond to inquiries from the public by phone, mail and e-mail, are an “overlooked success story,” according to study by federal contractor.

• Shawn Zeller
• June 1, 2005

Managing Calls

GSA wants to set the bar for customer service standards.

• Shawn Zeller
• May 18, 2005

Unions call for repeal of law authorizing new Defense personnel system

Union leader says mandate is "just the latest bad law."

• Shawn Zeller
• May 17, 2005

Unions walk out of Pentagon personnel system meetings

Calling the meet-and-confer process a ‘sham,’ five unions representing 100,000 Defense workers leave sessions.

• Shawn Zeller
• May 16, 2005

Drawing Fire

• Shawn Zeller
• May 15, 2005

May I Help You?

• Shawn Zeller
• May 15, 2005

Good Calls

• Shawn Zeller
• May 15, 2005

Bill would tighten border security, increase information sharing

Proposed legislation would also allow illegal immigrants to apply for work visas.

• Shawn Zeller
• May 12, 2005

Perks, Pride and Preparation

Managers use special benefits, the aura of public service, career grooming and other techniques to hang on to top talent.

• Shawn Zeller
• May 4, 2005

Winning the Talent War

• Shawn Zeller
• May 1, 2005

Perks, Pride and Preparation

• Shawn Zeller
• May 1, 2005

GAO critical of foreign aid process

Auditor says Millennium corporation should provide more information on how it chooses countries eligible for aid.

• Shawn Zeller
• April 29, 2005