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Unions call for repeal of law authorizing new Defense personnel system

May 17, 2005 Union officials who walked out of meetings with Defense Department leaders over the design of the National Security Personnel System asked Congress Tuesday to repeal legislation authorizing the department to create new civil service rules for its 650,000 civilian workers. "We're calling on every member of Congress and every senator...

Unions walk out of Pentagon personnel system meetings

May 16, 2005 Five unions walked out of meetings Monday with Defense Department officials that aimed to resolve differences over the Pentagon's new civil service personnel system. The walkout occurred just days before the management-union discussions were scheduled to end. In a statement, National Federation of Federal Employees President Richard N. Brown called...

Good Calls

May 15, 2005 Telephone help centers are winning good will for agencies. The words "government" and "customer service" don't often find their way into the same sentence. Most Americans would probably say they expect the worst when they call about their taxes or their Social Security, Medicare, or veterans benefits. By contrast, they'd...

May I Help You?

May 15, 2005 GSA wants to set the bar for customer service standards. Any government call center manager has a sense of what good customer service is. Callers can't be put on hold for too long. The answers they receive should be accurate and complete. But how many know how they stack up...

Drawing Fire

May 15, 2005 Tempers heat up during the comment period for Defense's draft personnel rules. "This is the worst piece of legislation I have ever read," one commenter wrote. "Cronyism is back," declared a second. "Pay decided by a kiss-up supervisor that uses his position to screw around, no more cost-of-living increases, taught...

Bill would tighten border security, increase information sharing

May 12, 2005 Immigration reform legislation introduced Thursday would boost border security and interior enforcement of immigration laws while at the same time reducing the flow of illegal immigrants by offering them visas to work in the United States, according to a bipartisan group of House and Senate sponsors. To carry out the...

Perks, Pride and Preparation

May 4, 2005 Joyce France looks at the want ads in the newspaper on Sunday mornings and worries. She thinks of the more than 19,000 information technology workers at the Pentagon, where she is director of policy, planning and integration for the deputy chief information officer. A few years ago, in the midst...

Perks, Pride and Preparation

May 1, 2005 Managers use special benefits, the aura of public service, career grooming and other techniques to hang on to top talent. Joyce France looks at the want ads in the newspaper on Sunday mornings and worries. She thinks of the more than 19,000 information technology workers at the Pentagon, where she...

Winning the Talent War

May 1, 2005 Be a mentor, not a dictator, if you want to keep your best people . J is for jerk. Don't be one. That's the tip Beverly Kaye likes to tout most-and laugh about-when discussing the book she wrote with Sharon Jordan-Evans, Love 'Em or Lose 'Em: Getting Good People to...

GAO critical of foreign aid process

April 29, 2005 The Millennium Challenge Corporation should seek to provide more transparent information about how it selects which foreign countries are eligible for development aid, according to a recent Government Accountability Office report. The MCC, established by Congress in 2004, is a federal agency that distributes foreign aid to poor countries that...