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Face-Off Over Fraud

July 15, 2005 A push to expand the False Claims Act stirs up an age-old clash between whistleblowers and contractors. If you listen to government contractors who have been sued under the False Claims Act, prepare for a lecture on injustice and overreaching. Whistleblowers and their attorneys, of course, sing a different tune....

Deadly Sins

July 6, 2005 It probably will come as no surprise to federal employees that aiding terrorists will get you fired. The same is true for those who purchase, use, sell or transport weapons of mass destruction, allow terrorists into the country or take bribes. In fact, federal workers who commit such crimes are...

The Perfect Candidate

July 1, 2005 Image, not reality, is too often the basis of hiring decisions. The government has a hiring problem. Agencies have favored the wrong candidates, particularly older ones over younger workers. They've allowed others to game the system and get away with it. The results have been bad hiring decisions and dampened...

Deadly Sins

July 1, 2005 Defense and Homeland Security are creating a list of mandatory firing offenses, and unions are worried. It probably will come as no surprise to federal employees that aiding terrorists will get you fired. The same is true for those who purchase, use, sell or transport weapons of mass destruction, allow...

Workforce Whisperer

July 1, 2005 Ronald Sanders pushes open the door to a new civil service. If the Defense and Homeland Security departments are successful in rolling out new personnel systems later this year, then no one will deserve more credit-or blame-than Ronald Sanders. Sanders, 54, isn't a household name or a major public figure,...

Personnel reform changing the labor-management model

June 27, 2005 In June 2002, the White House unveiled proposed legislation to create the Homeland Security Department. The proposal asked for presidential authority to waive collective bargaining when necessary for national security and also called for the creation of a personnel system that would restrict collective bargaining. Federal labor unions protested. Democrats...

Hard Labor

June 15, 2005 The traditional federal labor relations system is being crushed under the weight of personnel reform. In June 2002, the White House unveiled proposed legislation to create the Homeland Security Department. The proposal asked for presidential authority to waive collective bargaining when necessary for national security and also called for the...

Defense ends conversations with unions over personnel system

June 3, 2005 Pentagon officials halted discussions with Defense Department unions Thursday, paving the way for Defense to issue final regulations implementing a new civilian personnel system. The "meet-and-confer" discussions with union leaders were mandated by Congress and began April 18. They were extended in late May for an additional two days in...

Agency contact centers win praise

June 1, 2005 Government agencies are using training and technology to set up contact centers that are providing customer service as good as any offered in the private sector, according to a new analysis published by Virginia-based Pearson Government Solutions. The centers, which respond to inquiries from the public by phone, mail and...

Managing Calls

May 18, 2005 Any government call center manager has a sense of what good customer service is. Callers can't be put on hold for too long. The answers they receive should be accurate and complete. But how many know how they stack up against their peers, both in government and beyond? This year,...

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