AUTHOR ARCHIVES

Pat McLagan

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Breaking the Sound Barrier

March 14, 2007 If your agency has conducted an employee survey lately, a familiar issue probably percolated to the top of the problem list: communication. Managers often are criticized for being bad at it -- both in terms of the amount of information and the manner in which it's delivered. Executives convinced they ...

Breaking the Sound Barrier

March 1, 2007 An agency is only as good as its ability to communicate. If your agency has conducted an employee survey lately, a familiar issue probably percolated to the top of the problem list: communication. Managers often are criticized for being bad at it-both in terms of the amount of information and ...