AUTHOR ARCHIVES

Lara Shane

Lara Shane is a communication strategist, producer and writer. She is the former vice president for research and communications at the nonprofit Partnership for Public Service.
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Great Organizations Build on Their Successes

September 24, 2014 On Monday, the Partnership for Public Service presented eight Samuel J. Heyman Service to America Medals to exceptional public servants for their contributions to our nation and the world. Their accomplishments include saving the lives of millions of children by persuading developing countries to use vaccines, identifying and prosecuting Medicare...

Guess Where the Government Ranks in Customer Satisfaction?

September 16, 2014 Most Americans agree that the level of customer service they receive from cable companies and the airline industry is less than stellar. Yet, according to the American Customer Satisfaction Index, citizens gave even lower marks to the federal government. Only Internet service providers received lower ratings than government. The federal...

Why Alignment of Staff and Manager Satisfaction Scores Matter

April 22, 2014 I write often about the importance of employee satisfaction and commitment as a way to understand what is really happening in your organization. Paying attention to employee survey data will give you insights into where your employees are experiencing stumbling blocks and can help you learn things about your organizational...

Unleashing the Power of Shared Services

March 4, 2014 As agencies face persistent budget pressures, shared services are receiving renewed interest and scrutiny. Many government leaders are opening their minds to these strategies as a way to deliver services more efficiently -- and this is good news. The potential for shared services is far greater than what exists today....

How USAID and Science Agencies Tap Data to Forecast Famine

December 30, 2013 The Partnership for Public Service and IBM Center for the Business of Government recently issued “From Data to Decisions III: Lessons from Early Analytics Programs,” which examines successful early government users of data to see how they got started, what sustained them and how the data was used to improve...

How VA Is Using Big Data to Keep Patients Out of the Hospital

December 23, 2013 The Partnership for Public Service and IBM Center for The Business of Government recently issued “From Data to Decisions III: Lessons from Early Analytics Programs,” which examines successful early government users of data to see how they got started, what sustained them and how the data was used to improve...

Sending Out an SOS in the Workplace Rankings

December 19, 2013 Federal employee job satisfaction and commitment climbed steadily from 2003 to 2010 in the Best Places to Work in the Federal Government rankings, but have declined since then and this year hit an all-time low, erasing the hard won gains. Not only has the governmentwide score fallen to 57.8 on...

How the CDC's Trailblazing Use of Analytics Fights Disease

November 25, 2013 The Partnership for Public Service and IBM Center for The Business of Government this month issued “From Data to Decisions III: Lessons from Early Analytics Programs,” which examines successful early government users of data to see how they got started, what sustained them and how the data was used to...

Welcome Back! Now Here's What You Need To Do

October 17, 2013 The federal government was closed for more than two weeks and I hope, during that time, all of the exempted agency executives have been spending time thinking about how they will lead their organizations back to “normal.” Now that the government shutdown has ended, federal leaders will need to re-engage...

Service to America Medal Finalists: The Top Public Servants in Citizen Services

September 26, 2013 There are countless unsung civil servants working behind the scenes to ensure our government effectively provides critical services that meet the many needs of the American people. On October 3, the nonprofit, nonpartisan Partnership for Public Service will present the prestigious Samuel J. Heyman Service to America Medal for Citizen...

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