AUTHOR ARCHIVES

Kate Zabriskie

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Harness the Power of Thanks

August 3, 2016 If you’re grateful but don’t take the time tell anyone, does it count? Maybe, but it’s a bit like clapping with one hand. You know you’re doing it, but does anyone else? Probably not. When shown appropriately, gratitude has tremendous power. At a minimum, it will keep you from appearing...

Why Your Employees Aren’t Performing

February 5, 2016 I can’t believe we spent a huge amount on customer-service training, and our staff still doesn’t consistently give great service. What a waste! We sent out a memo explaining the summer dress code. I thought it was pretty clear, but the intern showed up dressed for a night at the...

3 Steps for Bridging the Generation Gap With New Hires

January 20, 2016 “Did you see what she wore to work today? What was she thinking? This is a corporation, not a club! How does he not know to bring a notebook and a pen to a meeting? Do I have to tell him everything? What would make her think it was okay...