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Appointees urged to listen to career civil servants

December 1, 2000 As a new presidential appointee moving into your agency job, do you value institutional knowledge and memory? Look to the career service. What about sheer ability and commitment? The best career people can match anyone in the private sector. Ability to change, adapt, learn? For many in your workforce, it's...

Performance measurement viewed as key to management success

November 30, 2000 By its very name and nature, the idea of measuring public-sector performance doesn't fire most people's imaginations. Government has had a hard time embracing it, too. Starting in the mid-1960s, various presidential edicts tried to get a handle on federal government performance by trying to measure it. They laid down...

E-gov revolution transforms federal operations

November 29, 2000 Begun with the emergence of the personal computer in the 1980s, exploded by the Internet into a radical, ongoing transformation of society in the late 1990s, the information technology revolution will by the middle of the current decade largely transfigure government as well. The Government Paperwork Elimination Act of 1998...

E-gov revolution transforms federal operations

November 29, 2000 Begun with the emergence of the personal computer in the 1980s, exploded by the Internet into a radical, ongoing transformation of society in the late 1990s, the information technology revolution will by the middle of the current decade largely transfigure government as well. The Paperwork Reduction Act of 1998 ordered...

In government, success means more than just customer service

November 28, 2000 Private business learned some time back that long-term survival and profit are possible only if an enterprise is making those who use its product or service happy. Satisfy your customers on a sustained basis, it can be fairly be argued, and you have achieved a supremely important objective (a point...

In today’s government, leadership is all about results

November 27, 2000 What is successful leadership in an administration in Washington? Is it designing policy? Making decisions? Issuing instructions? Giving a speech? Spending money? Hardly. Such activities are essential; they're what most political managers routinely do. By themselves, they don't amount to strong, productive management. A lot of people in government today...

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