Author Archive
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Fixing The IRS
Doug Shulman is reaping the returns on his campaign to turn around one of government's biggest modernization efforts.
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System Error
The assembly-line culture at IRS is hanging up a massive project to computerize the tax processing system-a plan that could bring in $40 billion in additional tax revenue each year.
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The Reinvention Revolution
At a recent conference, hundreds of federal managers on the front lines of reform reported on their efforts.
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The Town Hall Wall (Sidebar to "Reinvention Revolution")
The Town Hall Wall (Sidebar to "Reinvention Revolution")
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Organizing the Conference (Sidebar to "Reinvention Revolution")
Organizing the Conference (Sidebar to "Reinvention Revolution")
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Rogue Workers & Change Agents
By encouraging employees who challenge the status quo, the Animal and Plant Health Inspection Service has become an unlikely hotbed of management reform.
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