Jackson Nickerson

Associate Dean, Brookings Executive Education Jackson Nickerson is the Frahm Family Professor of Organization and Strategy at the Olin Business School at Washington University in St. Louis, the Associate Dean and Director of the Brookings Executive Education, and a Senior Scholar in Governance Studies at the Brookings Institution. An award winning researcher and teacher, Jackson specializes in leadership, strategic and critical thinking, leading change, and innovation. While in a prior life he worked for NASA’s Jet Propulsion Laboratory, he now advises government agencies, not-for profits, and for-profit businesses on ways to improve performance. He is the author of Leading Change in a Web 2.1 World.
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4 Ways to Get Your Ideas Implemented

April 25, 2014 Q: How can I get other people to implement my ideas?—Anonymous Good ideas are not a rare commodity. They come up all the time, often in response to a problem, challenge or opportunity. If implementing your ideas falls entirely within your realm of authority, then implementing it may take some...

Adopting Best Practices Can Be a Bad Idea

April 11, 2014 Q: I have been tasked with developing a national quality assurance review program for auditing services. Can you share with me best practice metrics to evaluate these programs? Currently, regional offices and service centers are using similar metrics but with different processes for evaluating quality assurance programs.—Anonymous Often, challenges across...

How to Battle Boss Envy

March 28, 2014 Q: Your competitor is an in-house candidate who, if you are selected, will be very disappointed, will report to you and may file a grievance. How would you handle the situation? —Anonymous Even in the most collaborative organizations, employees sometimes compete against each other. Promotions, prestige and pay raises are...

How to Break the Routine and Spur Innovation

February 28, 2014 Q: I find that many on my team take the path of least resistance. I want them to think a little harder, more critically about the tasks in front of them. How can I, as a leader, get my team to think outside the box and perhaps spur some innovation?...

Where Will Government’s Next Leaders Come From?

February 14, 2014 The need for new executive leaders in the federal government is growing as baby boomers retire, but the willingness of up-and-coming managers to become leaders may be diminishing. Why would people choose to become a leader in the federal government, especially when it requires the ability to move, the possibility...

You're In Charge, But Who Said Never Let ’em See You Sweat?

January 31, 2014 How does a leader address self-doubt? It arises is all types of situations but particularly in those in which he or she feels inexperienced with a topic or subject matter. -- Anonymous Self-doubt is not an uncommon feeling when making decisions. Many leaders face such concerns; even experienced ones often...

How to Build Skills Without the Budget

January 21, 2014 Q: Training dollars in my department recently dried up. My team and I have hit a wall in terms of personal and team development. Without the money to pay for training, what are ways we can work together to continue to develop our careers and skill sets? —Anonymous As the...

4 Ways to Boost Morale—Even When Incentives Are Scarce

January 17, 2014 I’ve never seen morale this low in my 13 years of government service. What are some fun and creative ways my office can boost morale and try to have a good time?--Anonymous There is no doubt that morale in the federal government is low. The Office of Personnel Management’s Federal...

What to Do When You Become Your Co-Workers' Boss

January 3, 2014 Your competitor is an in-house candidate who, if you are selected, will be very disappointed, will report to you and may file a grievance. How would you handle the situation?—Anonymous Even in the most collaborative organizations, employees sometimes compete with one another. Promotions, prestige and pay raises are scarce assets...

How to Deal With Self-Doubt

December 13, 2013 Ask EIG is your chance to seek answers to public sector management challenges and conundrums. Submit your questions at How does a leader address self-doubt? It arises in all types of situations but particularly those in which he/she feels inexperienced with a topic or subject matter. --Anonymous All too...

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